Terms of Use
Last updated: October 2026
Acceptance of Terms
By accessing or using the Jackson County Community Care Portal (“the portal,” “we,” or “us”), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the portal.
Purpose of the Portal
The Community Care Portal is designed to connect residents of Jackson County, Ohio, with local assistance, resources, and volunteer support. The portal facilitates communication between community members seeking help and portal staff who coordinate available services.
Not an Emergency Service
The Community Care Portal is not an emergency service. Requests are reviewed during business hours, usually within two business days. If you or someone else is in danger or has an emergency, call 911.
Use of the Portal
You agree to use the Community Care Portal only for its intended purpose and in compliance with all applicable laws. You agree not to:
- Submit false, misleading, or fraudulent information
- Impersonate another person or entity
- Use the portal for any commercial purpose
- Attempt to gain unauthorized access to portal systems or data
- Interfere with the proper functioning of the portal
- Harvest or collect personal information of other users
No Guarantee of Services
While we strive to connect community members with appropriate resources, submission of a request through the portal does not guarantee that assistance will be provided. The availability of services depends on current resources, eligibility requirements, and the willingness of local organizations and volunteers to help.
The portal is a free connection service. We do not pay for services, and we are not responsible for the services that community partners, organizations, businesses, or volunteers choose to provide.
Community Board
Portal staff review every request and decide which requests to display on the public Community Board. Published requests display only the category and description. Personal contact information is never shown publicly. Community members who offer help through the Community Board agree to have their contact information shared with portal staff for coordination purposes.
Disclaimer of Warranties
The Community Care Portal is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the portal will be uninterrupted, secure, or error-free.
Limitation of Liability
The portal and its operators shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Community Care Portal or any services arranged through it.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Continued use of the portal after changes are posted constitutes acceptance of the revised terms.
Contact
Questions about these Terms of Use should be directed to: