Accessibility Statement

Our Commitment

The Jackson County Community Care Portal is committed to being accessible to all residents, including people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C).

Accessibility Features

The Community Care Portal includes the following accessibility features:

Perceivable

• All images and icons include descriptive alternative text
• Color is not the sole means of conveying information; status indicators use both color and text labels
• We aim for a minimum text contrast ratio of 4.5:1 against backgrounds
• The portal is fully functional when text is resized up to 200%

Operable

• All interactive elements are accessible via keyboard navigation
• Focus indicators are clearly visible on all focusable elements
• No content uses timing that would prevent users from completing tasks
• Page titles and headings are descriptive and organized hierarchically
• Skip navigation is supported through semantic HTML structure

Understandable

• The page language is identified as English
• Form fields include clear labels and instructions
• Error messages are descriptive and identify the field in error
• Navigation is consistent across all pages
• Content is written in plain language appropriate for a general audience

Robust

• Pages use valid, semantic HTML5
• ARIA attributes are used where appropriate to enhance screen reader compatibility
• The portal is compatible with current versions of major browsers and screen readers
• Form controls use proper roles and states (e.g., toggle switches include aria-checked attributes)

Supported Technologies

The Community Care Portal is designed to be compatible with:

• JAWS and NVDA screen readers
• VoiceOver (macOS and iOS)
• TalkBack (Android)
• Browser zoom and text-only zoom up to 200%
• High-contrast display modes

Known Limitations

While we strive for full WCAG 2.1 AA compliance, some areas may have limitations we are actively working to address. If you encounter any accessibility barriers, we encourage you to contact us so we can assist you and improve the portal.

Alternative Access

If you are unable to use the Community Care Portal due to a disability, you can access our services by:

• Emailing us at help@jacksoncountycare.org. Tell us the best way to reach you, and a staff member can call you back.
• Asking a family member, friend, or caregiver to fill out the request form for you

Feedback

We welcome your feedback on the accessibility of the Community Care Portal. If you encounter accessibility barriers or have suggestions for improvement, please contact us: